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Data Protection

Vip98's Privacy Policy

Your personal data is our top priority. On this page, we clearly explain what information is collected, how it is used, and how it is kept secure.

Last Updated: January 2026 Language: English Version: 2.1
How we We protect your data

Vip98's Privacy Policy is built on six core principles.

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Encrypted storage

All your data is protected with AES-256 encryption. No third party can access it.

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SSL secured connection

Every transaction and login is secured via SSL/TLS protocol. You will see a green padlock in your browser.

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Sale of Data Prohibited

Vip98 never sells your personal data to third parties. Your information is used solely to improve our services.

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Transparent Data Use

This Privacy Policy clearly states what each piece of information is used for. There are no hidden uses.

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Your control

You have the right to view, correct, or delete your personal data at any time. Simply contact our support team to submit a request.

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Notice of Changes

You will be notified via SMS or on the platform before any significant changes are made to the Privacy Policy.

Table of Contents

Important: By using vip98, you are considered to have read and accepted this Privacy Policy. If you do not agree, please refrain from using the platform.

1 Introduction

Vip98 is a trusted online gaming platform in Bangladesh. We take the privacy of all our users extremely seriously. This Privacy Policy explains what personal information vip98 collects, why it is collected, and how it is used and kept secure.

This Privacy Policy applies to vip98's website, mobile app, and all related services. We believe data protection is not merely a legal requirement — it is our ethical responsibility to our users.

By opening an account, playing games, or using any service on vip98, you are considered to have accepted the terms of this Privacy Policy. If you have any questions, please contact our support team.

This Privacy Policy was last January 2026Last updated on. The date at the top of this page will be updated whenever changes are made.

2 Data We Collect

Vip98 only collects information that is necessary. Collecting unnecessary or excessive data goes against our policy. The different types of data we collect are described below.

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Identity Information

Full name, date of birth, national ID number (for KYC verification)

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Contact Information

Mobile number, email address (where applicable)

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Financial information

Mobile Banking/Nagad/Rocket number, transaction history, deposit and withdrawal records

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Gaming History

Games played, betting history, win/loss records, bonus usage details

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Technical Information

IP address, device type, browser information, operating system

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Usage Data

Time spent on the platform, most visited pages, and session duration

vip98 never stores your password in plain text. Passwords are always kept in hashed form and are never visible to any staff member.

3 How We Collect Your Data

Vip98 collects information through various methods. It is our responsibility to keep you informed about each of them.

Direct Collection

  • Information you provide when creating an account.
  • Copies of identity documents submitted during KYC verification.
  • Payment information collected during deposits or withdrawals.
  • Information shared with the support team via chat.

Automatic Collection

  • Through cookies and tracking technologies while you use the platform.
  • IP addresses and browser information are automatically saved in log files.
  • Gameplay data recorded on the server during gaming sessions.

From Third Parties

  • Transaction confirmation data from payment gateways (Mobile Banking, Nagad, Rocket).
  • Identity verification data from authorized agencies providing KYC verification.
  • Risk assessment data from fraud prevention service providers.

4 Use of Data

Vip98 uses collected data solely for the specific purposes outlined below and for no other purpose.

Data Type Purpose of Use Legal basis
Identity Information Account registration & KYC verification Contractual Requirements
Contact Information Notifications, Promotions & Support Legitimate Interest
Financial information Deposit & Withdrawal Process Contractual Requirements
Gaming History Ensuring Fair Gaming Legitimate Interest
Technical Information Security & Fraud Prevention Legal obligation
Usage Data Service Quality Improvement Legitimate Interest

Your data is never shared with third parties for marketing purposes. Promotional messages are sent by vip98 only.

5 Data Sharing Policy

Under vip98's Privacy Policy, your personal data is shared with trusted partners only in limited circumstances.

Who We May Share Your Data With

  • Payment Providers: Mobile Banking, Nagad, Rocket — used solely to process transactions.
  • KYC verification agency: To authorized agencies for identity verification purposes.
  • Law enforcement agencies: Where required by court order or legal obligation.
  • Fraud Prevention Services: To ensure account security.

Who We Never Share Your Data With

  • Advertisers or marketing companies.
  • Data brokers or information reselling companies.
  • Any unauthorized third party without your consent.

Before sharing data with any third party, a strict confidentiality agreement is signed. They may only use the data for the specific purpose agreed upon.

6 Cookie Policy

Vip98 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

Cookie type

  • Essential cookies: Used to maintain login sessions and ensure security. This cannot be disabled.
  • Functional cookies: To remember your language and preferences. You can turn this off at any time.
  • Analytics Cookies: For collecting platform usage statistics. Data is anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7 Data Retention Period

Vip98 does not retain any data longer than necessary. Separate retention periods are defined for different types of information.

  • Account information: For the full duration the account is active, and up to 5 years after closure.
  • Financial transaction records: Up to 7 years as required by legal obligations.
  • KYC documents: Up to 5 years after account closure.
  • Gaming Log: Up to 3 years, after which it is automatically deleted.
  • Technical Log: Up to a maximum of 90 days.

Once the designated retention period expires, data is securely destroyed. This process is automated and regularly audited.

8 Your rights

Under vip98's Privacy Policy, you have several rights over your personal data. These rights can be exercised at any time.

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Right to Access Your Data

You have the right to know what information we hold about you.

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Right to Rectification

You can request a correction if any of your personal information is inaccurate.

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Right to Erasure

Under certain conditions, you may request that your data be deleted.

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Right to Restrict Processing

You may request that we stop using your data for specific purposes.

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Right to Data Portability

You have the right to receive your data in a portable format.

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Right to object

You have the right to object to the use of your data in certain circumstances.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain the reason.

9 Security Measures

Vip98 uses industry-leading security technology to protect your data. Our security systems are regularly audited by independent third-party experts.

Technical Security

  • SSL/TLS encryption — all communications are secured.
  • AES-256 encryption — protecting data stored in our database.
  • Two-factor authentication (2FA) — an added layer of security for account access.
  • Firewall and intrusion detection system — prevents unauthorized access.
  • Regular penetration testing — vulnerabilities are identified and resolved proactively.

Administrative Security

  • Only authorized personnel may access specific data.
  • Regular privacy training is mandatory for all staff.
  • A complete log of all data access is maintained.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

10 Contact

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly. Our data protection team is ready to answer all your queries.

Contact Methods

  • Live Chat: Log in to the platform and use live chat support — the fastest option.
  • Email: [email protected] — responses within 24 to 48 hours.
  • Support Ticket: Submit a ticket through the support section of your account.

For formal data protection requests, please submit a written application. We will verify your identity and respond within 30 business days.

Email address: [email protected] — Write to us for any privacy-related inquiries.

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About Privacy FAQs

Answers to the most frequently asked questions about our Privacy Policy.

No, vip98 never sells your personal data to third parties. Data is only shared with partners necessary for service operations and when required by legal obligation.

After account closure, some data must be retained for a specified period due to legal obligations. Financial transaction records are kept for 7 years and KYC documents for 5 years. Once the retention period ends, data is securely destroyed.

vip98 uses industry-standard AES-256 encryption and SSL protection. Regular penetration testing and third-party security audits help identify vulnerabilities before they can be exploited. That said, no system is completely risk-free, so please keep your password strong.

Yes. You have the right to access your data. Submit a written request to our support team and we will provide a full summary of the information we hold about you within 30 business days.

For significant changes, you will be notified in advance via SMS to your registered mobile number or through a pop-up notification on the platform. The date of the latest update will always be visible at the top of this page.
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